Part Time

Refugee Intake Administrator

JIAS (Jewish Immigrant Aid Services) Toronto 4600 Bathurst Street, Toronto ON

This is a part time position, for up to 21 hours a week.  

JIAS Toronto is a not-for-profit corporation dedicated to helping immigrants with resettlement in the Greater Toronto Area. JIAS Toronto assists immigrants and refugees in meeting basic financial, social, legal, and other requirements of immigration. We work to advance the well-being and social integration of newcomers by providing a full range of outreach, support, counseling, training, and referral resources.  

The Refugee Intake Administrator is responsible for monitoring the refugee and immigrant waitlist, determining service eligibility, and providing information and service referrals for JIAS Toronto. This position is the first point of contact for refugee related inquiries, including responding to administrative needs of the refugee team internally and externally. The incumbent will also be responsible for implementing administrative procedures and establishing work priorities for the intake function as well as providing back-up support to reception and other areas as needed. 

Your responsibilities will include:  

  • Conducts professional initial intake assessment of clients, volunteers, and donors for the PSR Program, maintaining strict confidentiality. 
  • Manages the refugee waitlist by following the day-to-day enquiries related to the PSR Program and screening clients and ensures eligibility.
  • Facilitates appropriate internal/external referrals to services required by clients.
  • Collects required documentation from clients and volunteers, performs service registration and data entry. 
  • Ensures all services provided are recorded/reported daily as per agency and funders requirements.
  • Maintains accurate and timely client-related documentation and records.
  • Prepares and submits timely statistical and progress reports.
  • Monitors and evaluate the effectiveness of programs and progress towards clients’ goals within priority areas. 
  • Has an understanding of legislation and government prescribed procedures, regulation and standards of JIAS programs.
  • Other duties as assigned or required. 


  • Post-Secondary degree/diploma in social service, settlement or a human services related field. 
  • 3 years’ experience in the settlement and/or community work sectors 
  • Experience in the not-for-profit industry is considered a strong asset
  • Experience using case management systems.
  • Knowledge about the PSR Program.
  • Knowledge in the issues affecting immigrant and refugee communities.
  • High proficiency in Microsoft Office Package (Word, Excel, Outlook, and PowerPoint).
  • Excellent oral, verbal and written English communication skills. 
  • Strong organizational skills, ability to multi-task while maintaining a high level of accuracy in data collection and reporting.
  • Demonstrated cross-cultural and interpersonal communication skills.
  • Ability to work independently in a fast-paced environment and meet deadlines.
  • Fluency in languages that relate to the Agency client base will be considered an asset such as Hebrew, Russian, Arabic, Tigrinya, Farsi, Kurmanji, Pashto and Dari. 

If you are interested in applying for this position, please submit your cover letter and résumé via:

JIAS Toronto is conveniently located at 4600 Bathurst Street in Toronto. On the premises you will find free parking, a daycare centre and a gym. Agency staff are currently working remotely due to the COVID-19 pandemic but will be returning to the office in the coming months.

At JIAS Toronto, we welcome, support, and integrate immigrants today to build a strong Canada and a strong Jewish Community of tomorrow. JIAS Toronto is committed to the principle of equal opportunity employment. Accommodations during all phases of the hiring process will be made wherever possible. Please advise us if any accommodations are required. 

We thank all applicants for their interest, however only those considered for an interview will be contacted.   

To learn more about JIAS Toronto, please visit: